Frequently Asked Questions

"I'm running Monterrey on my new M1 based Mac. Is your software compatible?"

Using a 3rd party utility Parallels, known for its ability to run Windows on your Mac, will also allow you to run more than one version of MacOS at the same time. This will allow you to run older versions of MacOS on a Mac whose main OS is Catalina, Big Sur or Monterey. It even works with the new M1 chip. This is the magic of UNIX. Each OS runs in its own shell so no restart is necessary to switch back and forth. This will allow you to run our 32 bit products on newer Macs and newer operating systems. Parallels is sold with a 30 day guarantee, just like our software. Download it and use it for FREE for 30 days. For those that are not technically savvy they have pro level technical support at a very reasonable price.

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At the same time we are working on 64 bit versions of our software. While this is taking much longer than we anticipated we move closer everyday to completion. It took 30 years to perfect our 32 bit products. We anticipate releasing our first 64 bit products in 2022. Worth the wait? We think so but let us prove it as you try one of our current products on an older Mac running MacOS Mojave (10.14) or on a newer Mac running Parallels.

"What does your software do?"

Our software programs are designed to help you make better trading and investing decisions by helping you decide when to buy and sell. Our software works with the stock market, individual stocks, Exchange Traded Funds (ETF), futures, commodities, mutual funds, and FOREX currencies.

Pro Analyst and HotlineX are designed for active traders using streaming data, delayed or real-time, that allows them to produce intraday charts and analytics that update every time a security trades

Personal Analyst and Personal Hotline are designed for traders and investors with a longer term horizon. Data for these products is supplied by Total Access, our on demand data service.

All of our products are designed exclusively for the Macintosh.

"Do you plan to make a windows version of your software?"

Never say never, but we have been in business for over 30 years and we are still proud to be Mac only.

"Does your software analyze FOREX currencies or just stocks?"

Actually our data feeds include access to FOREX, stocks, commodities, futures, and mutual funds so our software was designed to chart and analyze all of them.

"Do you offer any foreign stock exchanges or just U.S. data?"

Total Access, our on demand data service, includes Australian Stock Exchange (ASX), London Stock Exchange (LSE), Indian markets (NSE) and the Canadian stock exchange (TSX) in addition to U.S. markets. Our streaming service (available real time or delayed) offers U.S. and Canadian stock and futures markets along with FOREX pairs.

"If I order Personal Analyst and decide to upgrade to Personal Hotline, how much will it cost me to upgrade?"

Upgrading between products is the difference in price between the products.

"What happens to my data when I upgrade? Will I have to start all over?"

No. All of our programs share the same data structure making it extremely easy to upgrade.

"What is the difference between Personal Analyst and Pro Analyst?"

Pro Analyst is the leading real-time product for the Macintosh. Quotes, charts and analytics update continuously, every time a security trades. Pro Analyst provides market quotes for stock, options, currencies and futures, as well as live charts, news, analysis and alerts. It was designed for active traders and the growing base of individual investors that feel the need to monitor the markets while they are open. Pro Analyst can produce charts from tick to minute to hourly to monthly and virtually any time frame in between.

Personal Analyst was designed to be an end-of-day product. It can retrieve intraday prices, but they are snapshots of that day's activity. Personal Analyst can produce daily, weekly and monthly charts. If you work all day but understand the value that quality preparation can bring to the bottom line, then Personal Analyst is for you.

"What data feed do I need for Pro Analyst?"

We offer two intraday feeds. Total Access Plus is our delayed feed and Ultra Access is our real-time feed. Pro Analyst and HotlineX were designed to use either of those feeds. The same feed provides live, streaming quotes for stock, ETF, commodities, futures and FOREX currencies.

"What data feed do I need for Personal Analyst?"

Our end of day products, Personal Analyst and Personal Hotline were designed to use the Total Access data service. Total access is a non-streaming source of price data on stock, ETF, futures, commodities, FOREX currencies and mutual funds. In addition to Canadian and U.S. markets, Total Access works with Australian, London and Indian securities.

"Will your products work in Australia?"

The Total Access service used by our end of day products, Personal Analyst and Personal Hotline has access to data from the ASX as well as the London, Toronto, Vancouver and Indian stocks exchanges along with commodities data from the U.S. and Europe.

"Are your products compatible with Sierra, Apple's latest operating system?"

Yes. Our current product line requires any Intel based Mac running OS X 10.6 through 10.12.

"I'm not sure which program I should order?"

Give us a call. Our knowledgable staff will be happy to discuss your needs and help you decide which program is best for you.

"If I purchase one of your software programs and decide its not right for me, how does the guarantee actually work?"

Fill in the online cancelation form ( within 30 days of ordering. Upon receipt we will refund the software charge. No explanation is required but, naturally, we would like to know why you chose not to keep the software.

"I have an older Macintosh. What are the minimum system requirements to run your software?"

Our current products require any Intel Mac running OSX 10.6 to 10.12
(Snow Leopard, Lion, Mountain Lion, Mavericks, Yosemite, El Capitan and Sierra)

Haven't found the answer to your questions?
Give us a call or drop us an e-mail.

PHONE 800-825-1852 U.S.
714-997-9295 Outside U.S.